Surveys

Household and individual surveys

When we undertake public surveys, we will ensure that all aspects of communication with the public in Wales will be bilingual.

Many of the surveys of households and individuals conducted by the Department are through face-to-face interviews. Where interviewees specify that they wish the interview to be conducted in Welsh, we will provide Welsh speaking interviewers.

We will send out bilingual advance letters to prospective interviewees in Wales inviting them to let us know whether they wish for the interview to be carried out in English or Welsh. Forms and questionnaires for self-completion surveys will also be available bilingually.

Any correspondence with interviewees in Wales, including letters, emails and text messages, will be sent in Welsh and English, unless the individual has specified in which language they would prefer we correspond.

Surveys involving the keeping of diaries are administered by field staff, and respondents may provide their contributions in Welsh or English. Any updates to respondent-facing operations will include the need for bilingual service provision.

Any plans to renew or update software relating to the collection of data via surveys will consider bilingual requirements and compatibility.

Business surveys

All business survey forms distributed in Wales will be provided bilingually, unless we already know the language preference of those receiving the forms.

We may also invite businesses to inform us of their language preference before distributing survey forms, and then they will receive the survey forms in their preferred language.

We will keep an up-to-date record of the language preferences of businesses with whom we correspond.

This is relevant to business surveys that are digital and in a paper format.

Any plans to renew or update software relating to the collection of data via surveys will consider bilingual requirements and compatibility.